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Habits of an agile servant leader – Habit 1: Awareness & Mindfulness

 

In the last blogpost, we introduced to you briefly the 4 habits that make successful agile servant-leaders. In this article, we are going to dive deeper into the first habit – Awareness and Mindfulness, starting with what Awareness and Mindfulness is and how this crucial and commonly-acquired habit allows agile servant-leaders to manage themselves and the Scrum teams more effectively.


SEPTEMBER 05, 2019   |   SOFTWARE DEVELOPMENT, SCRUM, SERVANT LEADERSHIP   |   Reading time: 8 mins

 

mind full or mindful

Reproduced from University of Michigan’s University Health Service (n.d.)


What is Awareness? 

All servant leaders, from the perspective of original servant leadership, share the quality of awareness.

According to Robert K. Greenleaf who coined the term servant leadership:

“General awareness, and especially self-awareness, strengthens the servant-leaders. Awareness helps one in understanding issues involving ethics, power and values.”

servant leadership self-awareness

Reproduced from Stacy Holmstedt 2017

What is Mindfulness, and how does it relate to Awareness?

Dr Jon Kabat-Zinn, Professor of Medicine at the University of Massachusetts Medical School and Molecular Biology at MIT, and also a well-regarded pioneer in the field of mindfulness, said:

Mindfulness is awareness that arises through paying attention, on purpose, in the present moment, non-judgementally,” says Kabat-Zinn. “And then I sometimes add, in the service of self-understanding and wisdom.”

dr job kabat-zinn

Dr Jon Kabat-Zinn (Reproduced from University of California, Berkeley)

Meanwhile, Dr Daniel Siegel, co-director of UCLA Mindful Awareness Research Center, explains that mindfulness is “simply the opposite of mindlessness.

“It’s our ability to pause before we react [and] it gives us the space of mind in which we can consider various options and then choose the most appropriate ones.”

dr daniel siegel

Dr Daniel Siegel (Reproduced from University of California, Berkeley)

Awareness and Mindfulness and the world’s tech industry

Mindfulness “sparks innovation” (Mindful Magazine, 2014).

As a matter of fact, most Agile-minded, innovation-driven organizations like Toyota (the birthplace of Kanban), Ford Motor Corporation, or American Express are applying mindfulness in business.

“Among the top executives who meditate and encourage their employees to follow their example, for instance, are Salesforce CEO Marc Benioff, Twitter CEO Jack Dorsey, and Google cofounder Sergey Brin. In fact, attending a meditation class is a popular way to begin the workday at many Silicon Valley companies, including Apple, Facebook, LinkedIn, and Twitter, said Christian Greiser and Jan-Philipp Martini from the Boston Consulting Group, in an article published by The Wharton School of the University of Pennsylvania.

agile and mindful tech firms

Reproduced from GoogleToyota, American Express, Salesforce, Facebook, LinkedIn, Twitter, and car-brand-names.com (n.d.)

To see American Express‘s perspective on mindfulness in business, click here.

Benefits of Awareness and Mindfulness for agile servant leaders

Benefit 1: Keep Scrum teams from avoidable relationship tension

According to Bloomberg and Agile Alliance, most (if not all) challenges faced in tech industry are “not about technical reasons but human issues.

In fact, one of the most common problems any team encounters is miscommunication and conflicts resulted from miscommunication.

Meanwhile, non-verbal communication is most likely responsible for conflicts in teams, as a study by the UCLA shows it accounts for 93% of communication effectiveness. Of this:

  • 55% comes from body language
  • 38% tone of voice

Being mindful moment-to-moment allows Scrum Masters to quickly tell hidden on-going and future “impediments” in communication – especially non-verbally, and make timely interference to protect their teams from avoidable conflicts.

tension

Reproduced from TCM Group (n.d.)

Once Awareness and Mindfulness becomes the second nature to Scrum Masters, they will:

  • better understand themselves and others
  • increase their emotional intelligence – a building block for trust to grow in agile servant leaders’ relationships with others
  • make Scrum practice go hassle-free

Benefit 2: Reduce stress and increase productivity among the servant leaders

Mindfulness was first pioneered by Dr Jon Kabat-Zinn way back in the late 1970s “as a means of reducing stress”. A study by Harvard Medical School also shows that Awareness and Mindfulness plays an important role in easing “psychological stresses like anxiety, depression, and pain”.

With an increasing number of workers around the world having to deal with a stressful, fast-paced business environment on daily basis, this is a very good news.

“The latest Job Stress Index survey found more than a quarter of Swiss workers suffering from critical levels of workplace stress. [Besides,] burnout is recognised as an occupational disease in at least nine European countries including France, Sweden and the Netherlands. In the United States, some surveys show that 77% of professionals say they have experienced burnout.”

 

Click here to see enlarged infographic

burnout survey from Deloitte

Reproduced from Deloitte (2015)

Dr Ellen Langer – a Professor of Psychology at the Harvard University who has found “a strong link between mindfulness and leadership effectiveness”, reports that increasing mindfulness:

  • decreases burnout and accidents”
  • increases productivity”
  • increases creativity, memory, [and] attention”
  • positively affects health, and even longevity”

As Margie Warrell, member of Forbes School of Business & Technology Advisory Board, said:

“[M]any organizations are seeing a ROI from mindfulness programs worthy of continued investment.”

ROI

Reproduced from Data Driven Investor (n.d.)

 

Below, Harvard University professor Ellen Langer share her stance on how important it is to be mindful at work based on studies she’s done the past 40 years in an MSNBC interview.

Reproduced from American Express (2015)

Benefit 3: Create a more inclusive and happier workplace

The next benefit of Awareness and Mindfulness habit is it increases Scrum Masters’ understanding of social challenges happening at work. These social challenges are – more often than not, rarely-touched topics in team meetings. These challenges come in various forms:

  • Lack of diversity in gender and race
  • Gender bias – mostly in the forms of sexism or misogyny
  • Xenophobia and racism
  • Discrimination against LGBT communities

Typically unspoken, these frequently-faced issues at work have hindered IT talents to effectively handle their jobs – as individuals and as teams, to the best of their capabilities.

At this point, Awareness and Mindfulness habit allows Scrum Masters to act in ways that bring about a more inclusive, safer, and happier workplace for people of different backgrounds.

happy workplace

Reproduced from Athenas (n.d.)

When Awareness and Mindfulness is practiced correctly, Scrum Masters (and everyone in the Scrum team) become honest and open about the challenges with performing the work”, and have courage to do the right thing” (Jeff Sutherland and Ken Schwaber, 2017).

scrum master inspect and adapt

As Geoff Watts said, “the right thing” for agile servant-leaders to do can be:

  • tear up old standards
  • challenge the traditions [in] their companies
  • pioneer new techniques and strategies”

Therefore, the cultivation of Awareness and Mindfulness habit creates a positive team atmosphere. This positively influences team’s performance as the inventor of Scrum Jeff Sutherland has emphasized more than once that happiness is directly-proportional to a Scrum team’s productivity.

people are 12% more productive when they are feeling happy

Happy people are about 12% more productive, according to a study by the University of Warwick. (Reproduced from BlogIn n.d.)

Benefit 4: Manage time better

A study shows that if all leaders are more mindful and focused, the time normally spent in meetings alone will be shed by as much as 30%. In Scrum‘s term, this means the Daily Scrum can be conducted much more effectively on daily basis.

On top of that, the same amount of time will also be deducted on emails if people are successfully applying the first habit at work.

With better time management thanks to Awareness and Mindfulness, Scrum Masters can bring positive changes and increase teamwork effectiveness in their Scrum Teams as true agile servant-leaders.
good time management

Reproduced from Vecteezy (n.d.)

 

See how mindfulness is part of the culture of Agile organizations like Ford Motor Company right here (Reproduced from UC Berkeley’s Greater Good Science Center 2016).

Benefit 5: Create people-centric organizational culture

the mind of the leader book

Reproduced from Amazon

In a 2018 interview with Harvard Business Review, authors Jacqueline Carter and Raasmus Hougaard of The Mind of the Leader book affirmed, when leaders become “more mindful and more self-aware”, there will be a “more people-centric culture“. It is where people are put at the center of the organizations.

The people’s well-being, the people’s sense of connectedness and meaning takes center stage”.

 

Watch The Misconceptions of Mindfulness at Work presented by Jacqueline Carter & Rasmus Hougaard at the Mindfulness & Well-Being at Work (November 2015), hosted by the UC Berkeley’s Greater Good Science Center (Reproduced from UC Berkeley’s Greater Good Science Center 2016).

Ways to cultivate more Awareness and Mindfulness at work

Practice meditation regularly

“Mindfulness is which one can develop through the practice of meditation and through other training.”

For that reason, it is recommended that you take some time during the day to meditate.

Let’s try this 5-Minute Breathing Meditation To Cultivate Mindfulness published on Mindful Magazine (2014) in cooperation with UC Berkeley’s Greater Good Science Center. breathing meditation

This article was adapted from Greater Good In Action, a site launched by UC Berkeley’s Greater Good Science Center, in collaboration with HopeLab.

“You may find that your mind wanders, distracted by thoughts or bodily sensations. That’s okay. Just notice that this is happening and gently bring your attention back to your breath.”

2-2-2 strategy by Rasmus Hougaard and Jacqueline Carter

Rasmus Hougaard & Jacqueline Carter, in the 2018 Leading With Less Ego interview with Harvard Business Review, propose the 2-2-2 strategy for leaders to be more insightful and all-the-more calm at work.

  • Upon starting to work in the morning, start with two minutes of mindfulness practice: focus on your breathing or your belly as it goes up and down with your breathing with eyes closed. You may set up a vibrating alarm for this activity. Check in with your body: does it feel energized after a good night sleep? Or has it any aches somewhere that need some brief massage and relaxation?
  • then two minutes of prioritization: reflect on the most important things which really need to get done today that helps achieve long-term vision.
  • then the next two minutes is about planning: successful leaders treat their calendar while being aware and mindful of their mental states and bodily states.
    • For example, he/she may be aware their mental states are not effective for back-to-back meetings, so he/she blocks in 5 minutes between the meetings so they can take a short break (with mindfulness practice mentioned above) and check in with themselves.
    • He/she cancel meetings even though they’re important when they know they’re not going to be at their best emotionally or physically.

rasmus hougaard and Jacqueline Carter

Reproduced from Rasmus Hougaard’s Audible profile and Optimality LLC

Do something different each day

Try to do one thing differently each day with the list down below. If “daily” is out of reach, target doing only one thing for a whole week, or an entire month (or so) and see the positive difference for yourself 😀

15 things mindful people do differently

Reproduced from Ideapod Blog (2016)

Reflect using Robert K. Greenleaf‘s servant leadership questions

Spend some time to ask yourself:

  • Do those served grow as persons?
  • Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?
  • And, what is the effect on the least privileged in society (i.e. the poor, the under-represented, among others)?
  • Will they benefit or at least not be further deprived?

[Fun corner] Let’s take these quizzes from UC Berkeley to find out your stress and mindfulness levels!

The Greater Good Science Center from the University of California, Berkeley, is a great place to find out more about Awareness and Mindfulness and tips to cultivate this wholesome habit.

1. Check out your level of stress with this Stress and Anxiety Quiz.

Stress awareness

Reproduced from Connie J. Sun 2016

2. Please follow this link to do the Mindfulness Quiz.

mindfulness quiz

Reproduced from UC Berkeley’s Greater Good Science Center

Have fun! 😉

 

Through this article, Awareness and Mindfulness is discussed as the first habit of an effective agile servant-leader. We also go through the benefits of this habit for agile servant-leaders in coping with challenges that hold down Scrum Masters’ development, Scrum Team’s performances, and future growth of their organizations.

We hope with the tips provided in the end, agile servant leaders can be able to cultivate more Awareness and Mindfulness at work. Do not hesitate to add your own creative way of developing this habit besides the principles provided in this blogpost! 🙂

Curious about what the next habit’s about? Let’s move on to Habit 2: Empathy and Compassion

References






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