The 6 articles in the series Habits of an agile servant leader have explained to you in details what these habits are. It is worthwhile to have a broader look again at them and to give them a brief reflection. In this blogpost, besides summarizing each habit in infographics, we will recommend you some of the best learning resources which can inspire you to go further and discover these habits in your own terms.
Through our experience, books and practicing these habits firsthand with yourself and your team are still the most reliable way to learn these habits. Digital learning resources also come to mind but since it’s not easy to identify good online learning resources, we’d like to lend you a hand by gathering here some of the best online resources authored by trusted experts and credible organizations in the field that can add tremendous volume to your learning experience.
Habit 1 – Awareness and Mindfulness
Awareness and Mindfulness, the first habit, emphasizes the habit of being mindful of what’s happening inside and around oneself. The heightened awareness without judgment of what’s going on inside and out will allow agile servant leaders to increase self-awareness and emotional intelligence. This serves as important groundwork for all the necessary actions to be taken that bring positive changes and meanings to an agile workplace. The more mindful in this way the agile practitioner is, the better they are at taking the right actions for the greater good.
The illustrations below will help us sum up the first habit’s benefits.
Among the 4 habits that make an agile servant leader, it is important to understand that the first habit – Awareness and Mindfulness, holds the most important role among the four.
Without Awareness and Mindfulness, it is hard for agile servant leaders to have empathy for those they are serving and commit to compassionate acts, to listen and observe others deeply, and have a sense of humility about themselves and show sincere respect to others. In fact, Awareness and Mindfulness initiates the whole Agile Servant Leadership ‘engine’ of yours! When going hand in hand with the third habit – Deep Listening and Observing, the effects of Awareness and Mindfulness are multiplied by a thousand-fold and have the capacity to boost up the level of Empathy & Compassion (the second habit) and Humility & Respect (the fourth habit) among diligent practitioners.
The map below shows how this first habit allows the rest of the other three to kick-start and create sustainable loops of wholesome habits for agile servant leaders.
Recommended learning resources
1. [Book] Mindful Leadership for Dummies, by Juliet Adams and Marina Grazier, United Kingdom: John Wiley & Sons.
2. [Conference Paper] Mindfulness and agile software development, by Sabine Matook (The University of Queensland) and Karlheinz Kautz (RMIT University – School of Business IT and Logistics), December 2008, as conducted at the 19th Australasian Conference on Information Systems (ACIS 2008) at Christchurch, New Zealand and published on ResearchGate (with link to downloadable paper)
3. [Article] Jon Kabat-Zinn: Defining Mindfulness, by Jon Kabat-Zinn (2017) as published on Mindful Magazine
The loving-kindness practice suggested by Claire Rumore & Moses Ma (2016)
Proceed from the easiest person for you to love to the more difficult.
For instance, start by focusing love on the aspiration for your own well-being à gradually expand to those working on the entire floor à in the entire building à in the entire city, etc.
Also, try expanding your feelings of compassion to those who are harder be kind to… [the people who make you feel difficult]
You will find that [the daily practice] will unfold and expand in your life and in the lives of your co-workers and beyond. They will break down barriers, they will enhance communication and openness, and help your team transcend fear to move into the space of pure, unconstrained business creativity and agility.
5. [Article] Zen agility: When agile methodology meets mindful awareness, by Taylor Holland (2017), as published on IBM’s website
6. [Book] The Miracle of Mindfulness, by Thich Nhat Hanh (1975), USA: Parallax Press.
7. [Article] Mindfulness meditation may ease anxiety, mental stress, by Julie Corliss (2014), as published on Harvard Health Publishing – Harvard Medical School
8. [Article] Leading with Less Ego, by Rasmus Hougaard and Jacqueline Carter (2018), as published on Harvard Business Review
9. [Article] Mindful agile – how mindfulness enables the agile mindset and collaborative culture, by Agile Coach and Trainer Kathy Berkidge (2017), as published on LinkedIn
Habit 2 – Empathy and Compassion
For the second habit, it is crucial to note that empathy and compassion for oneself is the key and prerequisite to cultivate empathy and compassion for other people. Therefore, in the empathy an agile servant leader has for the suffering of others, they are advised to take action only when the empathy doesn’t put a strain on them (i.e. empathic concern). What’s more, although selflessness is a natural tendency among agile servant leaders, selflessness is healthy for them only when it is accompanied with self-confidence. Otherwise, agile servant leaders will be easy prey for the 3 compassionate traps.
The second habit, Empathy and Compassion, can be summed up below.
Recommended learning resources
1. [Presentation] Co-Aching: How to Use Compassion to Transform your Effectiveness, a workshop presentation of Scrum Alliance’s Certified Scrum Coaches Michael Sahota and Olaf Lewitz (2014)
2. [Article] Compassion Defined, as published on University of California, Berkeley’s The Greater Good Magazine by University of California, Berkeley (2019) – with 3 focuses on What is Compassion?, Why Practice It?, and How Do I Cultivate It?
3. [Book] Coaching agile teams: A companion for ScrumMasters, Agile coaches, and project managers in transition, by Lyssa Adkins (2010) as published by Addison-Wesley Professional.
Author Lyssa Adkins of 2010 book Coaching Agile Teams give interesting guided practice to cultivate more empathy and compassion for Scrum Masters when it comes to coaching /their team members:
As you prepare to coach someone, check yourself. If you view the coachee as a problem to solve, you are in a barren place for coaching. All the coaching skills and agile experience in the world will fall flat if you coach from this perspective.
This becomes even more challenging when you dislike someone or maybe just dislike the impact of their actions on themselves or others. Even in this situation, your job as agile coach calls you to create a positive regard for them. Do this by changing your view about them. Regard the person as a human being with hopes, dreams, and desires (like your own) so that you can approach them with love and compassion, two essential ingredients for good coaching.
Following this lead, feel genuine compassion for where this person is in life and work. Feel genuine compassion for the impact they have on themselves and others through their actions. Then reaffirm your belief that no one would knowingly negatively impact themselves, and believe, again, that everyone is doing the best they can.
Now with love and compassion on board, you are ready to be uncompromising in your knowledge of what it means to be a good agile team member and to help the person move toward that vision, as they are willing and able.
4. [Book] Teachings on Love, by Thich Nhat Hanh (2002), USA: Parallax Press.
5. [Recording] Compassion in Tech and Business by April Wensel (2018), as recorded by Accenture’s Agile Amped Podcast at Agile Alliance’s Agile2018 in San Diego, USA. (with link to downloadable mp3 audio file)
6. [Video] The power of vulnerability TED Talk by Dr Brene Brown (2011)
The talk gives you much more insights about empathy based on Dr Brene Brown’s decades of research. Dr Brene Brown studies human connection — our ability to empathize, belong, and love.
Dr. Brene Brown talks about her decades of research about empathy in her over-40-million-view TED Talk (Reproduced from TED Talk).
7. [Book] Meaningful Workplaces: Reframing How and Where We Work, by Neal E. Chalofsky (2010), San Francisco, California: Jossey-Bass – A Wiley Imprint.
Habit 3 – Deep listening and Observing
As mentioned in an early passage, the third habit of Deep Listening and Observing plays a critical role in enhancing the effectiveness of the first habit – Awareness and Mindfulness. Together with the first habit, it helps generating the second and the fourth habits.
In order for this third habit to bear fruit, agile servant leaders should keep in mind that:
Being readily available and constantly distracted by always-on technological devices is the cause of easily-triggered irritation, increased addiction to multitasking, and the lack of patience in listening and communication in general.
The purpose of deep listening is to understand what has been said and what has been left unsaid – instead of getting your responses ready while listening to the other person.
Recommended learning resources
1. [Book] Scrum: The Art of Doing Twice the Work in Half the Time, by Jeff Sutherland (2014). New York: Penguin Random House UK.
Learn about the importance of doing one thing at a time, the harm of distractions, and the detrimental consequences of multitasking from the co-inventor of Scrum and also one of the world’s most respected software engineers.
2. [Article] Deep Listening, by David Rome, as published on Mindful Magazine, August 26, 2010
3. [Book] Scrum Mastery: From Good to Great Servant-Leadership, by Geoff Watts (2013). UK: Inspect & Adapt Ltd
Learn about “Eliminating Distractions” in Disruptive and “The Power of Silence” in Tactful book sections.
4. [Article] Healing The Child Within, by Thich Nhat Hanh (2011), as published on Mindful Magazine
This article shows some ways of how to listen deeply to yourself and take care of the childhood trauma that is carried into your adulthood.
5. [Book] Singletasking – Get more done, one thing at a time, by Zack Devora (2015)
6. [Book] The Art of Communicating, by Thich Nhat Hanh (2013). USA: Parallax Press.
7. [Book] Mindful Listening (HBR Emotional Intelligence Series), by Harvard Business Review, (2019). USA: Harvard Business Review Press.
Habit 4 – Humility and Respect
The fourth habit consists of two important elements that always go hand in hand – Humility and Respect. Despite being one of the most misunderstood and underestimated quality, especially from a traditional point of view, humility should be cultivated among future agile servant leaders, if not all leaders in general, for its all-embracing and virtuous influence on others and the organizations they are working for as a whole. Sincerely-cultivated humility will lead agile servant leaders to the mutual respect with those they are serving. Once these qualities are celebrated and promoted at work, success will follow like a shadow that never leaves.
See for yourself Humility and Respect sum-ups below.
At Axon Active, we raise awareness of common serious issues at work like The matter of bullying in communication through company-wide Knowledge Exchange session in May 2019 to promote a respectful work environment.
Recommended learning resources
1. [Event] Scrum Breakfast Vietnam events like No ego leadership in another view organized by Axon Active
2. [Book] The Art of Power, by Thich Nhat Hanh (2007). USA: Parallax Press.
3. [Research Paper] Humility and Emotional Intelligence, by Cam Caldwell and Comfort O. Okpala (2018) as published on ResearchGate (with link to downloadable full research paper)
4. [Book] H3 Leadership: Be Humble. Stay Hungry. Always Hustle, by Brad Lomenick (2015), Thomas Nelson.
5. [Video] Robert Hogan on the Importance of Humility in Leaders, by Dr. Robert Hogan (2018), co-founder and president of Hogan Assessments; professor of Psychology and Social Relations at The Johns Hopkins University; and Ph.D., University of California, Berkeley.
Reproduced from Hogan Assessments YouTube channel 2018
6. [Video] Be humble – and other lessons from the philosophy of water, a TED talk by Raymond Tang (2017)
Reproduced from TED talk
7. [Video] Scrum Theory and Values, by Scrum Alliance
8. [Book] Communication in a Civil Society, by Shelly D. Lane, Ruth Anna Abigail, John Gooch (2013)
9. [Video] Why being respectful to your coworkers is good for business, a TED talk by Christine Porath, associate professor of management from Georgetown University
“The number one reason tied to executive failure was an insensitive, abrasive or bullying style,” said Dr Christine Porath (Reproduced from TED Talk 2018).
10. [Book] Secrets of great leaders – 50 ways to make a difference, by Carol O’Connor (2015)
11. [Book] Silence – The Power of Quiet in a World Full of Noise, by Thich Nhat Hanh (2015)
We hope this summary article has already drawn a big picture of each of the 4 habits and is a source of inspiration for you to go further on your agile practice as a servant leader. We also hope the recommended learning resources provided for each habit will give you ample opportunities to explore them in your own way.
All Strategy. (n.d.). What is Servant Leadership? Retrieved from All Strategy
Amy L. Eva. (2017). How to Stay Empathic without Suffering So Much. Retrieved from University of California, Berkeley – Greater Good Magazine
April Wensel (2018). Agile2018: Compassion in Tech and Business | Women in Agile [Recorded by Accenture’s Agile Amped Podcast]. San Diego, USA.
Barry Overeem. (2015). The Scrum Master as a Servant-Leader. Retrieved from Scrum.org
BlogIn. (n.d.). How to increase productivity of your team. Retrieved from BlogIn
Cam Caldwell, & Comfort O. Okpala. (2018). Humility and Emotional Intelligence – Keys to Interpersonal Effectiveness. Retrieved from ResearchGate
Cambridge Dictionary. (n.d.). tact definition. Retrieved from Cambridge Dictionary
CareerBuilder®. (2012). Swearing at Work Can Harm Your Career Prospects, Finds CareerBuilder Survey. Retrieved from CareerBuilder USA
Catalyst. (2018). Infographic: Inclusion Matters. Retrieved from Catalyst
Chris Perilli. (2014). Are You Misusing Words like Love, Friend and Respect? Retrieved from Mobb Rules
Christine Porath. (2018). Why being respectful to your coworkers is good for business. Retrieved from TED Talk
Christine Porath, & Eric Bock. (2018). Workplace Civility Increases Productivity. Retrieved from National Institutes of Health NIH
Claire Rumore, & Moses Ma. (2016). MINDFULNESS AND THE AGILE PROCESS. Retrieved from Future Lab
clemanskeonw. (n.d.). Servant leadership – Inspiring others. Retrieved from Tes Blendspace
Childfun.com (n.d.). Thank you, Please, I’m Sorry, Excuse Me. Retrieved from childfun.com.
Dr Carol O’Connor. (2015). Secrets of great leaders – 50 ways to make a difference. USA: John Murray Learning.
Dr Diana Raab. (2017). Deep Listening In Personal Relationships. Retrieved from Psychology Today
Eric van der Loo, & The Coaching Manual. (2003). Different Levels of Listening. Retrieved from BECAUZ – Accelerating Impacts and Relationships
Everett L. Worthington Jr. (2007). The Paradox of Humility. Retrieved from UC Berkeley – Greater Good Science Center
Freevector.com (n.d.). Free Gossiping Vector. Retrieved from Freevector.com.
Geoff Watts. (2011). Getting RE-TRAINED To Be A ScrumMaster. Retrieved from Scrum Alliance
Geoff Watts. (2013). Scrum Mastery: From Good to Great Servant-Leadership. Scrum Mastery Quote Cards. Inspect & Adapt Ltd.
Gerald Ainomugisha. (n.d.). Your Complete Guide to Servant Leadership. Retrieved from 6Q, the employee engagement survey system
Helio Fred Garcia. (2018). Leadership: Humility as Antidote to Arrogance. Retrieved from Deirdre Breakenridge
Jeff Sutherland. (2014). Scrum: The Art of Doing Twice the Work in Half the Time. New York: Penguin Random House UK.
Jessica Hagy. (2017). Navigating Different Definitions of Respect. Retrieved from Forbes
Jon Kabat-Zinn. (2017). Jon Kabat-Zinn: Defining Mindfulness. Retrieved from Mindful.org
Joshua Partogi. (2017). What is Servant Leadership. Retrieved from Scrum.org
Julie Corliss. (2014). Mindfulness meditation may ease anxiety, mental stress. Retrieved from Harvard Health Publishing – Harvard Medical School
Jurgen Appelo. (2016). Managing for Happiness – Games, tools, and practices to motivate any team. New Jersey: John Wiley & Sons.
Keep Calm and Posters. (n.d.). Keep Calm and Show Respect. Retrieved from Keep Calm and Posters
Ken Gosnell. (2017). The 5 Attributes of Servant Leaders. Retrieved from LinkedIn
Ken Schwaber, & Jeff Sutherland . (2017). Scrum Guide – The Definitive Guide to Scrum: The Rules of the Game. Retrieved from scrumguide.org
Larry C. Spears. (2010). Character and Servant Leadership: Ten Characteristics of Effective, Caring Leaders. The Journal of Virtues & Leadership, 1(1), 25-30. Retrieved from Regent University
Laura Colby. (2017). Women and Tech. Retrieved from Bloomberg
Lyssa Adkins. (2010). Coaching agile teams: A companion for ScrumMasters, Agile coaches, and project managers in transition. Addison-Wesley Professional.
Michael Sahota, & Olaf Lewitz. (2014). Co-Aching: How to Use Compassion to Transform your Effectiveness. Agile Alliance’s Agile2014. Orlando: Agile Alliance. Retrieved from Agile Alliance
Neal E. Chalofsky . (2010). Meaningful Workplaces: Reframing How and Where We Work. San Francisco, California: Jossey-Bass – A Wiley Imprint.
Orthodox Thought For The Day. (2015). Bammboo humility. Retrieved from Orthodox Thought For The Day
Peachey Publication. (2018). APPLYING MASLOW’S HIERARCHY OF NEEDS TO THE USE OF EDUCATIONAL TECHNOLOGY. Retrieved from Peachey Publication
Philip Yafee. (n.d.). THE 7% RULE: FACT, FICTION, OR MISUNDERSTANDING. 2011(October (2011)), Pages 1-5. Retrieved from ACM’s Ubiquity – peer-reviewed Web-based magazine
President Ezra Taft Benson. (n.d.). Beware of Pride. Retrieved from The Church of Jesus Christ of Latter-day Saints
Rasmus Hougaard, & Jacqueline Carter. (2018). Leading with Less Ego. Retrieved from Harvard Business Review
Robert K. Greenleaf. (n.d.). The servant as leader. Retrieved from Centre for Servant Leadership
Scrum Alliance. (2017). Scrum Theory and Values. Retrieved from Scrum Alliance
Scrum Inc. (2014). Happiness Metric – The Wave of the Future. Retrieved from Scrum Inc.
Shelley D. Lane, Ruth Anna Abigail, & John Casey Gooch. (2016). Communication in a Civil Society. New York, USA: Routledge.
Stephen R. Covey. (1989, 2004). The 7 habits of highly effective people – Powerful lessions in personal change (25th Anniversary Edition). New York, USA: Simon & Schuster.
The University of North Carolina Wilmington. (n.d.). Servant leadership questionnaire. Retrieved from The University of North Carolina Wilmington
Thich Nhat Hanh. (2002). Teachings on Love. USA: Parallax Press.
Thich Nhat Hanh. (2007). This Silence is Called Great Joy: A Teaching by Thich Nhat Hanh. Retrieved from Lion’s Roar.
Tony Hsieh. (2010). Delivering Happiness – A path to profits, passion, and purpose. New York: Grand Central Publishing.
University of California, Berkeley. (2019). What is Compassion? Retrieved from University of California, Berkeley
University of Southern California. (2018). Leadership Style Quiz: Identify your Style. Retrieved from University of Southern California
Ward Cunningham et al. (2001). Manifesto for Agile Software Development. Retrieved from AgileManifesto.org