Customer onboarding
Client Location: Switzerland
Team working on: Gravity Team
Duration: 6+ Years
Challenge: We were tasked with developing a new web application that streamlines the entire process of opening new bank accounts. The solution needed to integrate real-time compliance checks while enabling instant collaboration between the Customer Advisor and Compliance Officer. The goal was to allow customers to complete the account opening process in the bank office within just a few minutes.
Solution
Our solution was to create a single page application. The COB application provides a convenient process for bank officers to open accounts. The process is started by using function terminals to automatically extract information from user identity documents, perform KYC compliance, and credit checks, then forward collected data and documents to the core system.
Main features
Dossier management
Scan/upload user’s identity documents and automatically extract the information needed for onboarding
Manage uploaded and generated documents for the onboarding process
Manage bank’s products and cards
Compliance service
Automatically perform KYC-compliance; credit check using Teledata; verify and approve the minors and KESB cases
Auto suggests products and cards based on collected information in the dossier
Direct message system between officers for quick clarification about the specific onboarding
Process tracking
Track the onboarding process
Complete the dossier and forward it to the core banking system
PRODUCT
Technology stacks
PRODUCT
